Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Platts

Savannah,GA

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

7
7
years of professional experience

Work History

Call Center Representative

Mitchell Logistics
Savannah, GA
09.2021 - Current
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Contacted clients to verify account information and maintain accuracy, resulting in 30% increase in client satisfaction.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues
  • Increased work relations with clients to improve business sales,

Cashier/Customer Service Representative

City Of Savannah
Savannah, GA
04.2021 - 08.2021
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Assisted customers by answering questions and responding to inquiries.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Processed debit and credit card and electronic check payments.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Guest Service Representative Supervisor

Kroger
Savannah, GA
10.2019 - 01.2021
  • Managed over 60 customer calls per day.
  • Developed and implemented office management procedures to increasing training team productivity and accuracy.
  • Helped customers complete purchases, locate items and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

Shift Supervisor

CVS
Savannah, GA
02.2018 - 04.2019
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
  • Implemented and developed customer service training processes.

Assistant Manager

Bath & Body Works
Savannah, GA
02.2016 - 02.2018
  • Grew employee performance and job satisfaction to strengthen retention and engagement.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Created employee schedules to align coverage with business demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Manager

Finish Line Macy's
Savannah, GA
07.2014 - 02.2016
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Prepared annual budgets with controls to prevent overages.
  • Improved sales by 20% by creating eye catching displays.

Education

High School Diploma -

Savannah High School
Savannah, GA

Skills

  • Reliable and Responsible
  • Policies and Procedures
  • Cash Register Operations
  • Work Task Prioritization
  • Customer Account Management
  • Responding to Difficult Customers
  • Issue and Complaint Resolution

Timeline

Call Center Representative

Mitchell Logistics
09.2021 - Current

Cashier/Customer Service Representative

City Of Savannah
04.2021 - 08.2021

Guest Service Representative Supervisor

Kroger
10.2019 - 01.2021

Shift Supervisor

CVS
02.2018 - 04.2019

Assistant Manager

Bath & Body Works
02.2016 - 02.2018

Manager

Finish Line Macy's
07.2014 - 02.2016

High School Diploma -

Savannah High School

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Nicole Platts