Summary
Work History
Education
Skills
Why I Quit
Timeline
Generic

Nicole Rees

Tonawanda

Summary

At Jim's Steak Out, I excelled in customer service and teamwork, significantly enhancing customer satisfaction through efficient service and collaboration. Skilled in safe food handling and maintaining cleanliness, I contributed to a positive dining environment by meeting high standards of quality and safety.

Work History

Crew Member

Jim's Steak Out
10.2024 - 11.2024
  • Worked front counter and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.

Education

No Degree -

Tonawanda Middle/High School
Tonawanda, NY
06-2026

No Degree - Culinary

Kenton Erie 1 Boces
Tonawanda, NY
06-2026

Skills

  • Customer service
  • Teamwork and collaboration
  • Cleaning
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Safe food handling
  • Basic math
  • Performance improvement
  • Housekeeping

Why I Quit

I was constantly getting screamed at for doing tasks wrong even though I was not taught how to do them. I was not trained all that well so when I would ask questions about stuff I didn't know people would talk down to me or make faces at me. My main general manager called me dumb in front of my face and told other employees to treat me like I was dumb because I knew nothing. My main general manager would also change my clock in and out time when I was there for a little to long so it would look like I was only there for 4 hours on a school night and because of that I wouldn't get paid for the time I was there that she changed. 

Timeline

Crew Member

Jim's Steak Out
10.2024 - 11.2024

No Degree -

Tonawanda Middle/High School

No Degree - Culinary

Kenton Erie 1 Boces
Nicole Rees