Nicole Santiago
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Superior Plus Propane
Waterville, ME
10.2021 - 06.2026
- Maintained organized filing systems for customer records and documentation, enhancing retrieval efficiency.
- Supported inventory management by tracking supplies and ordering materials.
- Facilitated communication between departments, improving coordination and operational efficiency.
- Answered phone calls and emails to provide timely information, supporting effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Customer Service Representative
T-Mobile
Waterville, ME
11.2015 - 10.2022
- Assisted customers with account inquiries and service-related questions to ensure satisfaction and retention.
- Resolved customer complaints through effective problem-solving techniques, leading to improved customer satisfaction.
- Educated customers on products and services to enhance their experience.
- Processed billing inquiries and managed payment options for accounts.
- Maintained up-to-date knowledge of current promotions and service offerings to provide accurate and relevant information to customers.
Cashier
Walgreens
Fairfield, Maine
06.2020 - 08.2020
- Delivered exceptional customer service, effectively resolving inquiries and complaints to enhance customer satisfaction.
- Managed cash register operations and balanced cash drawers, ensuring accurate financial transactions daily.
- Stocked shelves with merchandise to create visually appealing product displays, enhancing shopping experience.
Team Member
Burger King
Farmington, Maine
04.2011 - 08.2015
- Prepared and cooked food items to meet quality standards, ensuring customer satisfaction.
- Operated cash register and processed transactions efficiently while addressing customer inquiries.
- Maintained cleanliness and organization of kitchen and dining areas to support a welcoming dining experience.
Education
High School Diploma -
Mt.Blue High School
Farmington, ME06-2011
Skills
- Customer relationship management
- Data entry
- Appointment scheduling
- Billing inquiries
- Inventory tracking
- Time management
- Sensitive material management
- Team collaboration
- New business development
Timeline
Administrative Assistant
Superior Plus Propane
10.2021 - 06.2026
Cashier
Walgreens
06.2020 - 08.2020
Customer Service Representative
T-Mobile
11.2015 - 10.2022
Team Member
Burger King
04.2011 - 08.2015
High School Diploma -
Mt.Blue High School