NICOLE SHUGG
San Clemente,Ca
Summary
Dynamic administrative professional with proven expertise at Bonetati & Soble-Tustin in data management and office organization. Skilled in report preparation and task management, I excel in enhancing workflow efficiency and fostering strong customer relationships. Committed to delivering exceptional service and maintaining high standards in all operations.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Bonetati & Soble-Tustin
, Ca
11.2017 - 02.2018
- Managed communication between departments and external partners effectively.
- Coordinated office activities and maintained organized filing systems.
- Assisted in preparing reports and documentation for meetings and presentations.
- Managed data entry while executing office tasks such as scanning, faxing, and copying to ensure efficient workflow.
Administrative Services Intern
Taller San Jose
Santa Ana, Ca
01.2010 - 01.2011
- Constructed and modified Excel spreadsheet for calculations and data management
- Prepared reports, memos, letters and other documents using Microsoft Office
- Created and modified charts, tables, and diagrams in Microsoft Word to enhance visual representation of information
- Transmitted information and documents to staff via email, mail, and fax to ensure timely communication
- Conducted internet research and compiled data for presentations to support informed decision-making
- Practiced business writing elements including correct grammar usage and composition. Utilized Microsoft Outlook to e-mail and report updates on job progress to supervisors
Delivery Driver
Stuff Pizza
San Clemente, Ca
05.2008 - 10.2010
- Delivered pizzas promptly and accurately to customers on designated routes.
- Delivered food orders to customers, ensuring timely and accurate service. Delivered exceptional service to ensure customer satisfaction, customer service. Served pitchers of beer to patrons during game nights, enhancing customer experience. Worked the oven made pizzas. Supported colleagues during peak hours by taking on additional tasks to maintain workflow.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Communicated effectively with team members to coordinate order deliveries efficiently.
Host/Server
The Olive Garden
Huntington Beach, CA
09.2005 - 06.2006
- Facilitated customer seating to enhance dining experience., Delivered attentive customer service as host and server, contributing to positive dining experiences. Collected and cleaned tables to prepare for new diners. after some time. Recorded payment for food and beverages and good customer service. Processed transactions at register for efficient and accurate customer checkout., Assisted staff during peak service times, ensuring timely service and customer satisfaction.
- Processed transactions at register for efficient and accurate customer checkout.
- Assisted staff during peak service times, ensuring timely service and customer satisfaction.
- Assisted in training new staff on restaurant procedures and customer service standards.
Games Attendant
Knotts Berry Farm
Buena Park, CA
02.2003 - 03.2005
- Operated and maintained various games and attractions for guest enjoyment.
- Operated POS system for games and distributed prizes to winners, enhancing customer satisfaction. Managed arcade operations by distributing tokens, tickets, and prizes, ensuring smooth gameplay experience. Reported equipment issues to maintenance team, facilitating timely repairs and minimizing downtime.
- Provided exceptional customer service in fast-paced fast-paced amusement park environment.
- Ensured cleanliness and safety of game areas for optimal guest experience.
Education
Some College (No Degree) - Welding
Irvine Valley College
Irvine, CA09-2026
Associate of Arts - Automotive Tech
Saddleback College
Mission Viejo, CA09-2026
Skills
- Office administration
- Task management
- Data management
- Data entry
- Report preparation
- Customer relationship management
- Office management
- Vehicle inspection
Timeline
Administrative Assistant
Bonetati & Soble-Tustin
11.2017 - 02.2018
Administrative Services Intern
Taller San Jose
01.2010 - 01.2011
Delivery Driver
Stuff Pizza
05.2008 - 10.2010
Host/Server
The Olive Garden
09.2005 - 06.2006
Games Attendant
Knotts Berry Farm
02.2003 - 03.2005
Some College (No Degree) - Welding
Irvine Valley College
Associate of Arts - Automotive Tech
Saddleback College