Nicole Simon
Canton,MS
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Administrative Assistant 3
University Of Mississippi Medical Center, UMMC
Jackson, MS
04.2018 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis. Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes. Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Physician Scheduler 3
University Of Mississippi Medical Center
Jackson, MS
09.2011 - Current
- Instructed patients and families on medical diagnoses and treatment options. Collaborated with consulting physicians regarding care of patients.
- Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment. Improved patient outcomes by developing comprehensive treatment plans tailored to individual needs.
- Coordinated patient referrals with specialists for optimal continuity of care throughout treatment process. Implemented evidence-based practices into daily work routine, enhancing overall effectiveness of clinical decision-making and patient outcomes.
- Conducted on-site sick call and chronic care clinics for patients. Took leading role in delivery of healthcare services and regularly reviewed services to spot trends or errors.
- Evaluated patient histories, complaints, and current symptoms. Collected, recorded and maintained patient medical history, reports and examination results.
Customer Service/Supervisor
Kroger
Madison, MS
10.2018 - 06.2024
- Coached employees through day-to-day work and complex problems. Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service. Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Client Care Coordi
GA CarMichael Family Health Care Clinic
Canton, MS
07.2004 - 09.2011
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
- Educated clients on available resources and services while guiding them through their options based on individual needs.
Education
No Degree - Business Administration/Health Care Administration
Strayer University
Washington, DC02.2025
High School Diploma -
Canton Publ
Canton, MS05.1994
Skills
- Office Administration
- Administrative Support
- Computer Proficiency
- Professional Communication
- Scheduling and calendar management
- Invoice Processing
- Mail handling
- Microsoft PowerPoint
- Data Management
- Multi-Line Phone Systems
- Schedule Management
- Meeting Arrangements
Timeline
Customer Service/Supervisor
Kroger
10.2018 - 06.2024
Administrative Assistant 3
University Of Mississippi Medical Center, UMMC
04.2018 - Current
Physician Scheduler 3
University Of Mississippi Medical Center
09.2011 - Current
Client Care Coordi
GA CarMichael Family Health Care Clinic
07.2004 - 09.2011
No Degree - Business Administration/Health Care Administration
Strayer University
High School Diploma -
Canton Publ