NICOLE TERRELL
Lagrange,GA
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance . Excelled in complex problem-solving and effective communication, achieving significant improvements in service delivery and staff agility. Skilled in time management and customer service, fostering strong relationships and operational excellence. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
17
17
years of professional experience
Work History
Manager
ACCESS MOBILITY TRANSPORTATION
2019.12 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Established team priorities, maintained schedules and monitored performance.
CASHIER/WAITRESS
CART BARN
2008.01 - 2016.11
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Troup County High School
Lagrange, GA06.1998
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Schedule Preparation
- Customer Service
- Positive Attitude
- Multitasking
- Problem-Solving
- Excellent Communication
Timeline
Manager
ACCESS MOBILITY TRANSPORTATION
2019.12 - Current
CASHIER/WAITRESS
CART BARN
2008.01 - 2016.11
High School Diploma -
Troup County High School
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