NICOLE TERRERO SICARD
Elmwood Park,NJ
Summary
To obtain customer service position that will allow me to make use of my strong customer care skills, educational background, and capability to work well with people for reputable company.
Personable and proactive with strong commitment to delivering exceptional service in dynamic airport environments. Demonstrates solid understanding of safety protocols and operational procedures, paired with effective communication and problem-solving skills. Dedicated to enhancing passenger experiences and ensuring smooth airport operations.
Overview
17
17
years of professional experience
Work History
AIRPORT OPERATIONS
JETBLUE AIRWAYS
02.2018 - Current
- Provide award winning customer service
- Verify Customer's personal identification
- Conduct Check-In process for Customers
- Communicate with customers to keep them constantly informed
- Tag, lift, and handle Customer luggage
- Coordinate various duties with crew members and other departments to ensure proper handling of Customers
- Supported overall airport operations by collaborating with airline representatives on matters related to flight schedules or aircraft security.
- Maintained a professional appearance and demeanor while on duty, reflecting positively on the airline and airport operations team.
FLIGHT ATTENDANT
COMMUTAIR/UNITED EXPRESS
06.2013 - 10.2015
- Highly skilled in performing pre-boarding security checks of aircraft, passengers and carry-on baggage
- Comprehensive knowledge of flight emergency policies and procedures
- Provide excellent customer service, greeting passengers and checking against manifest to ensure accuracy
- Service all passengers, from food and beverage to providing comfort and ensuring their safety
- Ability to operate emergency equipment
- Demonstrated ability to use superior judgment to conduct safe and efficient flights, remaining calm and collected in crisis situations
- Quickly resolved customer concerns effectively with professionalism and courtesy
NIGHT AUDITOR/GUEST SERVICE REPRESENTATIVE
EXTENDED STAY AMERICA HOTELS
11.2007 - 01.2013
- Welcomed and registered hotel guests, focusing on service excellence, informing guests of tour and travel, local attractions and hotel facilities
- Managed inventory, hotel expenses, supply purchase accounts, conducted all opening and closing operating procedures, while analyzing and reconciling discrepancies
- Vigilant on all cash and credit transactions
- Partnered with all management staff to preserve hotel premises, through ongoing detailed inspections, and rapid maintenance turnaround
Education
Hospitality Management -
Bergen Community College
Paramus, New JerseySkills
- Customer Service
- General Office Operations
- Microsoft Office
- Passenger Safety & Comfort
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
AIRPORT OPERATIONS
JETBLUE AIRWAYS
02.2018 - Current
FLIGHT ATTENDANT
COMMUTAIR/UNITED EXPRESS
06.2013 - 10.2015
NIGHT AUDITOR/GUEST SERVICE REPRESENTATIVE
EXTENDED STAY AMERICA HOTELS
11.2007 - 01.2013
Hospitality Management -
Bergen Community College
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