Nicole Thompson

Contact prospect clients by phone through provided leads in
order to generate sales. Obtain client interest by delivering
effective sales presentation of Love's financial products,
pricing, benefits and bundling of products. Sustain pipeline
of suitable clients and more prospects through sales
process. Work hand-in hand with Operations to provide
"best-in-class" onboarding experience for new clients.
Participate in ongoing weekly team meetings and sales
training to continue to enhance product knowledge.
Maintain knowledge of Love's products and services.

Quickly and accurately contacted customers to determine
reason for payment delinquency and negotiated payment
commitment while maintaining professional nature. Used
computerized system for tracking, information gathering,
and troubleshooting, completed phone calls to meet
required performance standards and metrics. Maintained
strict confidentiality, responded to customer inquiries via
telephone, Shaw workflows, CRTS and/or e-mails within
established time frame. Documented all accounts
accurately, clearly and concisely noted reason for hardship
and potential repossession loss as well as adhere to all state
and federal laws in handling of accounts.

Provided timely and accurate service to customers with
rental request included rates, availability, restrictions,
surcharges and other pertinent information. Reviewed and
recommended/sold other products and services, responded
to customers concerns utilizing positive resolution
techniques and provided customer with other specialized
assistance in professional manner.

Handled inbound customer service request to guest.
Responsible for responding to emails, taking incoming calls
in call center environment and efficiently researched and
resolved billing inquires for Hyatt's elite guest.

Sold home, life, automobile, and other insurance products
to individuals and Affinity groups using consultative sales
techniques. Counseled and advised prospects and policy
holders on matters of insurance protection and coverages.
Serviced and maintained insurance renewals. Met sales
quotas.

Sorted and prepared mail payments for processing,
performed research adjustments for balancing, and
prepared outgoing collection notices for negotiable
instruments.

Managed overall operations of store. Ensured customer
satisfaction and product quality. Actively assisted to
manage store financial performance to maximize store
profitability and helped managed safety and security within
store. Trained and scheduled staff. Maintained clean store
and ensured food safety and guidelines met at all times.