Nicole Valladares
Summary
Enthusiastic Patient Care Coordinator enhancing patient satisfaction through exceptional teamwork and effective communication. Expert in managing sensitive information and significantly improving efficiency. Skilled in EHR and ensuring high-quality patient experiences.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Greater Orlando Neurosurgery & Spine, P.A.
Orlando, FL
02.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Answered incoming calls, scheduled appointments and filed medical records.
- Engaged with patients to provide critical information.
- Greeted and roomed patients.
- Stocked rooms and looked over inventory for supplies.
Medical Receptionist
Nightlite Pediatrics Urgent Care
Kissimmee, FL
01.2022 - 03.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Assisted with medical coding and billing tasks.
- Kept waiting room neat and organizing chairs, removing trash, and cleaning glass.
Medical Assistant
Associates In Dermatology
Kissimmee, FL
12.2015 - 12.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
High School Diploma -
Gateway High School
Kissimmee, FL05.2014
Skills
- Teamwork
- Effective communication
- Organizational Skills
- Electronic health records(EHR)
- Medical terminology
- Empathy
- Multitasking ability
Languages
Spanish
Native or Bilingual
Additional Information
References
Available upon request
Timeline
Patient Care Coordinator
Greater Orlando Neurosurgery & Spine, P.A.
02.2024 - Current
Medical Receptionist
Nightlite Pediatrics Urgent Care
01.2022 - 03.2023
Medical Assistant
Associates In Dermatology
12.2015 - 12.2021
High School Diploma -
Gateway High School