Nicole Weltzin
Madill
Summary
Friendly and hardworking Assistant Front of House Manager with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service, and quick resolution of complaints and issues.
Efficient professional with several years of experience in hospitality and customer service settings. Talented leader coaching and mentoring employees to achieve success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Front of House Manager
Applebees
Topeka
01.2021 - 03.2026
- Managed front-of-house operations and staff scheduling for optimal service delivery.
- Trained and mentored new team members in customer service protocols.
- Oversaw guest relations, addressing concerns to enhance dining experiences.
- Implemented restaurant policies to maintain safety and cleanliness standards.
- Developed training materials to improve staff performance and efficiency.
Store Manager
Metro by T-Mobile
Topeka
09.2018 - 01.2021
- Managed daily store operations and ensured compliance with company policies.
- Trained and mentored staff to enhance customer service skills.
- Oversaw inventory management and organized stock replenishment processes.
- Conducted performance evaluations and provided constructive feedback to team members.
- Resolved customer complaints effectively to maintain satisfaction levels.
General Manager
The Tenth Inning
Gilbertville
01.2004 - 09.2018
- Directed daily operations to ensure smooth workflow and high service standards.
- Managed staff recruitment, training, and performance evaluations for team development.
- Oversaw inventory management to maintain optimal stock levels and minimize waste.
- Developed strategic plans to enhance customer satisfaction and service efficiency.
- Implemented cost control measures to improve operational profitability and resource allocation.
- Conducted regular staff meetings to communicate goals and address team concerns effectively.
- Analyzed market trends to identify opportunities for business growth and innovation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
Some College (No Degree) - Business Administration
Kansas State University
Manhattan, KSSkills
- Staff scheduling
- Customer service
- Guest relations
- Policy implementation
- Performance evaluation
- Inventory management
- Training development
- Cost control
- Strategic planning
- Team leadership
- Problem solving
- Effective communication
- Conflict resolution
- Health and safety regulations
- Point of sale systems
- Staff management
- Restaurant operations
Certification
Serv Safe Certification
Timeline
Front of House Manager
Applebees
01.2021 - 03.2026
Store Manager
Metro by T-Mobile
09.2018 - 01.2021
General Manager
The Tenth Inning
01.2004 - 09.2018
Some College (No Degree) - Business Administration
Kansas State University