Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Nicoll Flores
Oakland Park,Florida
Summary
Overview
6
years of professional experience
Work History
Toyota Of Hollywood
Customer Service Representative
08.2022 - 11.2022
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Created and maintained detailed database to develop promotional sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained staff on operating procedures and company services.
- Developed and updated databases to handle customer data.
AT&T
Sales Representative
04.2022 - 08.2022
Job overview
- Interacting with customers and providing prompt and courteous customer service to all customers in the store or via phone or email
- Variety in your work schedule
- Ability to identify and resolve customer-related issues
- Identifying and solving problems
- Developing and maintaining knowledge of wireless services and equipment in order to provide information to the customer
- Turning customers on to the newest wireless accessories
Captiva Containers
Decoration Operator
07.2020 - 01.2022
Job overview
- I make adjustments to the designs with Adobe Photoshop
- Color correction and retouching of high-resolution photographic images using Adobe Creative Cloud Photoshop
- Maintained the necessary level of communication between shifts
- Followed chemical handling procedures and met environmental health and safety requirements
- Kept track of daily and overall production and training usage by entering notes into a database
- Assisted in process design and tooling improvements to improve productivity and quality
- Kept my work areas tidy and clean
Captiva Containers
Label Machine Operator
03.2017 - 04.2018
Job overview
- Operate label machines properly and efficiently to meet production deadlines per the daily job schedule
- Oversee machine operations to ensure quality and conformity of filled or packaged products to defined customer quality standards
- Teamwork following safety rules, setting lines up for operation, training co-workers, and communicating with a supervisor
- Maintain and enforce all safety rules and regulations
- Followed safety rules, and GMP guidelines
- Minimize waste or misuse of raw materials
Education
Instituto Departamental La Fraternidad
High School Diploma
University Overview
Miami Dade College - North Campus
Some college (No degree) from Business Administration
University Overview
Skills
- Spanish Fluency
- Teamwork and interpersonal skills
- Computer skills
- Safety and compliance
- Problem-solving
- Time management
- Planning
- Adaptability
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Toyota Of Hollywood
08.2022 - 11.2022
Sales Representative
AT&T
04.2022 - 08.2022
Decoration Operator
Captiva Containers
07.2020 - 01.2022
Label Machine Operator
Captiva Containers
03.2017 - 04.2018
Instituto Departamental La Fraternidad
High School Diploma
Miami Dade College - North Campus
Some college (No degree) from Business Administration
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