Nicolle Anahi Cantos Hidalgo
Little Ferry,NJ
Summary
Proven team player and customer service expert from Dunkin' Donuts, adept at multitasking and organization, ensuring high customer satisfaction. Excelled in fast-paced environments, enhancing teamwork, and streamlining operations. Skilled in inventory management and problem-solving, significantly contributing to a positive and efficient workplace.
Overview
2
2
years of professional experience
Work History
Crew Member
Dunkin' Donuts
05.2023 - Current
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Stocked shelves to organize aisles in assigned department.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
Education
Associate of Science - Business Administration
Bergen Community College
Paramus, NJ06-2025
High School Diploma -
Hackensack High School
Hackensack, NJ06-2022
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Integrity and honesty
- Hospitality service expertise
- Inventory restocking
- Inventory counts
- Cleaning and organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
Dunkin' Donuts
05.2023 - Current
Associate of Science - Business Administration
Bergen Community College
High School Diploma -
Hackensack High School
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