Niecey Lacy
Houston
Summary
Results-driven Office Manager with extensive experience in streamlining office operations and enhancing efficiency through effective policy implementation. Expertise in multi-tasking, strong communication, and leading diverse teams. Successfully improved organizational systems and managed concurrent tasks in high-pressure environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
Bearkat Bailbonds
Huntsville
12.2024 - Current
- Supervised daily office functions, ensuring efficient document organization, appointment scheduling, and administrative support for bail bond agents.
- Coordinated communication between clients, courts, and legal professionals to ensure timely bond processing and court appearances.
- Handled financial transactions, processing payments and setting up payment plans while maintaining accurate financial records.
- Ensure compliance with state regulations and legal standards by maintaining detailed records and adhering to procedural requirements.
- Prepared monthly reports to ensure all clients were in compliance with their bond for senior management audits.
- Provide frontline client service, guiding individuals through the bail process and ensuring accurate completion of required forms.
- Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools.
- Improved customer satisfaction ratings by implementing a feedback system that increased 87% positive reviews.
Telecommunication Advocate
The National Domestic Violence Hotline
Dallas
03.2022 - 08.2024
- Delivered crisis intervention, safety planning, education, advocacy, and referrals to individuals through digital platforms, enhancing access to support services.
- Collected and documented demographic data, client needs, and referrals in digital contact system, ensuring accuracy and confidentiality for improved service delivery.
- Escalated unresolved service-related issues to the Digital Services Manager and supported ongoing quality assurance efforts.
- Assisted with database maintenance by reporting updates to service provider information and participating in program evaluations.
- Processed requests for domestic violence materials and supported office operations, maintaining digital communication channels and common areas to ensure a welcoming environment.
Payroll Specialist
InvestRes
Dallas
04.2018 - 03.2022
- Administered accurate and timely payroll processing for regular, off-cycle, commission, and bonus payments, while maintaining strict confidentiality and compliance with labor laws and policies.
- Audited and reviewed payroll data to ensure accuracy, resolved discrepancies, and supported consistent adherence to internal procedures and external regulations.
- Provided payroll support and customer service by preparing reports, verifying timecards, processing adjustments, and maintaining employee data to ensure accurate payroll processing.
- Supported HR functions by managing new hire paperwork, personnel files, employment verifications, and compliance documentation to facilitate streamlined onboarding and adherence to regulations.
- Adapted to shifting priorities and deadlines in a dynamic environment, showcasing teamwork, attention to detail, and commitment to payroll and HR best practices.
HR Coordinator/Payroll Processor
Pursuit of Excellence
Dallas
10.2016 - 03.2018
- Updated HR policies and legal requirements, ensuring professionalism and strict confidentiality of employee and company information.
- Managed accurate payroll records by resolving discrepancies and updating time adjustments, exemptions, pay rates, and job titles.
- Managed comprehensive HR records for new hires, terminations, transfers, merit increases, and tracked employee leave balances to support accurate reporting.
- Supported recruitment efforts through candidate screening, interviewing, onboarding, and coordination with staffing agencies and internal hiring teams.
- Handled employee inquiries and managed documentation, scanning and filing records, and distributing departmental materials to streamline administrative processes.
Administrative Assistant
C&K Trucking, LLC
Carrollton
06.2015 - 10.2016
- Answered phone calls, scheduled meetings, and supported visitors. Completed administrative duties including filing, typing, copying, binding, and scanning. Facilitated operational requirements by scheduling and assigning organizational projects, expediting work results.
- Makes travel arrangements for senior staff, such as booking flights, cars, and hotel or restaurant reservations. Exhibits polite and professional communication via phone, e-mail, and mail.
- Supported team with organizational tasks and communication. Developed administrative staff through information sharing, educational opportunities, and experiential growth.
- Maintained supplies inventory by checking stock levels, anticipating needs, and placing and expediting orders. Contributed to team goals by ensuring timely availability of necessary supplies.
- Ensures equipment operation by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories, and evaluating new equipment and techniques. Provides information by answering questions and requests.
Receptionist
UnitedHealth Group
Houston
10.2012 - 06.2015
- Acting as the first point of contact, screening, and monitoring incoming and outgoing calls using a multiline phone system, while providing essential information to customers and employees when notating and transferring messages accordingly.
- Greeted and directed clients to desired destinations, addressing special requests and complaints while providing clerical and administrative support to professionals at all levels.
- Communicated through phone, email, and in-person as intermediary for CFO and COO; managed incoming/outgoing mail and deliveries, assisting vendors with departmental corrections.
- Reconciled invoice purchase orders while guaranteeing proper account codes were entered correctly.
- Documented and communicated actions and irregularities to maintain continuity among work teams and address ongoing needs.
Education
Bachelor of Science - Criminal Justice
Strayer University
Dallas, TX03.2025
Skills
- Operations Management
- Project Management
- Workforce Management
- Payroll and Budgeting
- Accounts Payable/Receivable
- Administrative Support
- Human Resources
- Customer Service
- Team Collaboration
- Conflict Management
- Relationship Building
Certification
Certified Notary Public
Timeline
Office Manager
Bearkat Bailbonds
12.2024 - Current
Telecommunication Advocate
The National Domestic Violence Hotline
03.2022 - 08.2024
Payroll Specialist
InvestRes
04.2018 - 03.2022
HR Coordinator/Payroll Processor
Pursuit of Excellence
10.2016 - 03.2018
Administrative Assistant
C&K Trucking, LLC
06.2015 - 10.2016
Receptionist
UnitedHealth Group
10.2012 - 06.2015
Bachelor of Science - Criminal Justice
Strayer University