Nikai Willis
Jacksonville
Summary
Motivated and dependable professional with 2+ years of customer service and leadership experience. CPR/BLS certified and currently completing CNA training. Skilled in communication, organization, multitasking, and supporting diverse populations in fast-paced environments. Seeking to contribute to exceptional patient care and unit operations as a Health Unit Coordinator at Baptist Health.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Team Member
Red Robin
Jacksonville
09.2025 - Current
- Delivered excellent customer service, enhancing overall dining experiences for guests.
- Maintained cleanliness of dining area and tables to create a welcoming environment for guests.
- Provided quality customer service with a friendly attitude, fostering customer satisfaction.
- Answered phone calls promptly, addressing customer inquiries with courtesy and professionalism.
CVS Shift Supervisor
CVS
Jacksonville
08.2024 - 08.2025
- Assisted customers with product selection and inquiries.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Collaborated with team members to enhance customer service experiences.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
Summer Camp Counselor
Wayman Community Center
Jacksonville
06.2024 - 07.2024
- Supervised daily activities for children aged 5 to 12 at community center.
- Facilitated team-building exercises to promote cooperation among campers.
- Assisted in planning weekly schedules for engaging camp
- Communicated with parents regarding camper progress and daily experiences.
- Collaborated with fellow counselors to create a positive camp environment.
Education
First Coast High School
Jacksonville, FLSkills
- Customer service
- Team collaboration
- Time management
- Communication skills
- Organizational skills
- Problem solving
- Customer interaction
- Strong work ethic
- Positive and professional
- Multitasking
- Adaptability to change
Certification
- CPR/BLS
- CNA School (Current)
Affiliations
- Boxing and Fitness training
Timeline
Restaurant Team Member
Red Robin
09.2025 - Current
CVS Shift Supervisor
CVS
08.2024 - 08.2025
Summer Camp Counselor
Wayman Community Center
06.2024 - 07.2024
First Coast High School