Nikholas Avina
Garland,TX
Summary
Dedicated servant leader with over 8 years of experience in customer service, skilled in managing multiple projects simultaneously while fostering team success at all levels. Proven expertise in hiring and training diverse teams, complemented by a strong commitment to enhancing skills and building meaningful relationships. Prioritizes a collaborative environment that drives performance and delivers exceptional results. Employs a proactive approach to consistently meet or exceed individual and team goals, with clear communication—both verbal and written—remaining a key strength under pressure.
Overview
8
8
years of professional experience
Work History
Store Manager
Beth Marie's Old Fashioned Ice Cream
Carrollton, TX
02.2026 - Current
- Oversaw daily operations to ensure a high-quality customer experience.
- Trained and mentored staff on company policies and procedures.
- Implemented inventory management processes to reduce waste and optimize stock levels.
- Analyzed sales data to identify trends and drive promotional strategies.
- Developed staff schedules to maximize coverage during peak hours.
- Conducted performance evaluations and provided constructive feedback for team development.
- Enhanced store layout and merchandising strategies to improve product visibility.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Lead
White Rock Coffee
Dallas, TX
02.2024 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Mentored team members to develop their skills, resulting in multiple promotions within the company.
- Collaborated with management on strategic planning initiatives, contributing to overall store success.
- Coordinated successful promotional events that attracted new customers and increased average transaction values.
Store Manager
Starbucks
Richardson, TX
07.2022 - 02.2024
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Shift Supervisor
Starbucks
Garland, TX
03.2021 - 06.2022
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Crew Member
McDonald's
Garland, United States
04.2018 - 03.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Supported great dining and meal experiences for guests.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
Education
High School Diploma -
West Broward High School
06.2016
Bachelor of Science - Nursing
Dallas College
Dallas, TX05.2028
Skills
- Customer relations
- Customer service
- Problem-solving
- Multitasking and organization
- Outstanding communication skills
- Team leadership and coaching
- Cash management
- Employee training
- Recruitment and hiring
- Goals and performance
- Leadership development
- Policies and procedures
Timeline
Store Manager
Beth Marie's Old Fashioned Ice Cream
02.2026 - Current
Store Lead
White Rock Coffee
02.2024 - Current
Store Manager
Starbucks
07.2022 - 02.2024
Shift Supervisor
Starbucks
03.2021 - 06.2022
Crew Member
McDonald's
04.2018 - 03.2021
High School Diploma -
West Broward High School
Bachelor of Science - Nursing
Dallas College