Nikka Dosado
Sioux Falls,South Dakota
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Account Executive
Access Systems
02.2024 - 05.2024
- Drove sales growth by analyzing current office technology and proposing custom solutions
- Ensured outstanding customer service through regular client account management
- Stayed informed about industry trends and competitor offerings to provide informed recommendations to clients.
Staffing Coordinator + Purchasing
Good Samaritan
08.2023 - 01.2024
- Manage day to day staffing requirements with GSS employees and travel contracts
- Create the upcoming schedule and present the needs of the facility to Director of Nursing and Administrator
- Review travel contracts and create a schedule template for staffing needs
- Order and manage the supplies throughout the facility.
Store Inventory Lead
Lululemon
09.2021 - 07.2023
- Address inventory level problems and developed creative solutions
- Collaborate with assistant manager and store manager to provide solutions to inventory discrepancy by top up training
- Maintain an organized and efficient back room
- Train team members in standard operating procedures while tracking efficiency with metrics
- Took initiative in learning the new software rolled out by corporate and trained team members while trouble shooting any problems
- Communicate and strategize with upper management and fellow leaders on sell-through strategies
- Develop and maintain relationships with local fitness studios and executed team sales or shop events.
Educator
Lululemon
08.2020 - 09.2021
- Interact with guests to ensure a great guest experience in a manner that values their time
- Assess guests’ needs to provide customized and effective purchase and return solutions, as well as support
- Provide technical product education by articulating the value and benefit of the product
- Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.
Server
Cherry Creek Grill
02.2018 - 01.2019
- Demonstrate genuine hospitality while greeting and establishing rapport with guests
- Guide guests through the menu while demonstrating knowledge of the food, beverages, and ingredients
- Clear, clean, and set tables when support staff was unable.
Host
CRAVE
05.2016 - 10.2017
- Created a welcoming environment to restaurant guests
- Managed reservations and walk-ins with the use of a tablet
- Trained new hosts to the CRAVE standard.
Intern
Avera Health Plans
06.2017 - 08.2017
- Shadowed the quality and accreditation coordinator for Avera Health plans and Dakota Care
- Obtained knowledge of the appeal resolution process, reporting of clinical quality data, clinical peer review, and regulatory requirements
- Assisted the health plans attorney in comparing policies between Avera Health Plans and Dakotacare during the merger.
Education
Health Services administration Major -
University of South Dakota
05.2018
Skills
- Excellent oral and written communication
- Problem solving
- Organized
- Microsoft Office suite
Timeline
Account Executive
Access Systems
02.2024 - 05.2024
Staffing Coordinator + Purchasing
Good Samaritan
08.2023 - 01.2024
Store Inventory Lead
Lululemon
09.2021 - 07.2023
Educator
Lululemon
08.2020 - 09.2021
Server
Cherry Creek Grill
02.2018 - 01.2019
Intern
Avera Health Plans
06.2017 - 08.2017
Host
CRAVE
05.2016 - 10.2017
Health Services administration Major -
University of South Dakota