Microsoft office
Nikki Cusack
Valdosta,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Front End supervisor
WINN
DIXIE
04.2021 - 10.2022
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Claims Representative Associate
Sedgwick
Valdosta, GA
11.2022 - 01.2023
- Followed up with customers on unresolved issues.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
- Worked productively in fast-moving work environment to process large volumes of claims.
Customer Service Representative
CDK GLOBAL
01.2019 - 01.2021
- Assisted customers with scheduling vehicle services, trade ins and sales
- Provided further information regarding pricing and duration
- Received between 80-120 calls a day
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Team Member
Walmart
Valdosta, GA
05.2020 - 11.2020
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new team members by relaying information on company procedures and safety requirements.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
Education
High School Diploma -
VALDOSTA HIGH SCHOOL
08.2010 - 05.2014
BACHELOR’S - NURSING
VALDOSTA STATE UNIVERSITY
01.2023 - 08.2027
Skills
Time managementData EntryCustomer satisfaction
Accurate money handling
Complaint resolution
Software
Timeline
BACHELOR’S - NURSING
VALDOSTA STATE UNIVERSITY
01.2023 - 08.2027
Claims Representative Associate
Sedgwick
11.2022 - 01.2023
Front End supervisor
WINN
04.2021 - 10.2022
Team Member
Walmart
05.2020 - 11.2020
Customer Service Representative
CDK GLOBAL
01.2019 - 01.2021
High School Diploma -
VALDOSTA HIGH SCHOOL
08.2010 - 05.2014