Nikki Keaton
MORRISVILLE,PA
Summary
Extensive experience in providing quality care for a range of people, from young children to adults. Possesses excellent communication and organizational skills to ensure that the needs of others are met, using focus and memorization skills. Team player. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
River House At Odette's
10.2023 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Private Nanny
Self
07.2022 - Current
- Managed the children's daily routines, such as meal times, bath times, and bedtimes
- Performed light housekeeping and meal prep to assist family with household duties
- Created safe and secure environment for children to play and learn
- Kept children's areas neat and tidy by putting away items and organizing
- Developed strong relationships with the children and their families
Server
Kawaii Tori Sushi
09.2021 - 12.2022
- Greeted and accommodated guests, building positive experiences from first interaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Processed payments and completed register transactions accurately
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Hostess
The Vault Brewing Company
10.2019 - 05.2021
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with industry changes
- Provided efficient and courteous service to customers at all times
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems.
Education
Temple University
Philadelphia, PAHigh School Diploma -
Pennsbury High School
Fairless Hills, PA06.2022
Skills
- Sales expertise
- Strategic Planning
- Decision-Making
- Networking
- Interpersonal Communication
- Time Management
- Analytical and Critical Thinking
Certification
RAMP
Volunteer Experience
Dog Fosterer, 08/01/18, 09/01/19, Crossing Paths Animal Rescue, Yardley, PA
Timeline
Server
River House At Odette's
10.2023 - Current
Private Nanny
Self
07.2022 - Current
Server
Kawaii Tori Sushi
09.2021 - 12.2022
Hostess
The Vault Brewing Company
10.2019 - 05.2021
Temple University
High School Diploma -
Pennsbury High School
RAMP
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