Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nikolett Nagy

Edwards,CO

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Passionate about learning and committed to continual improvement. Adaptable and proficient in learning new concepts quickly and effectively.

Overview

15
15
years of professional experience

Work History

Server

The Gashouse Restaurant
06.2023 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Increased sales significantly by upselling higher-end products to customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Memorized multiple daily specials. Sufficiently answered customers' questions regarding menu item sourcing, ingredients and cooking methods.
  • Brought wine selections to tables with appropriate glasses, and poured the wines for customers.

Server

Fiesta's Cafe And Cantina
09.2018 - 06.2023
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Busser, Food Runner, Server

Harvest Restaurant
06.2018 - 09.2018
  • Greeted customers and provided menus upon arrival to dining room.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Provided support during special events, ensuring seamless operations despite increased demands.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Worked effectively in fast-paced environments.
  • Resolved problems, improved operations and provided exceptional service.

Cashier

Swimming Pool And Bath Kecskemet
05.2014 - 08.2015
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Secretary's Assistant

Golyo-Busz Company
07.2009 - 12.2012


  • Part-time student job.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes. Data entry and calculations using Excel spreadsheets.
  • Enhanced projects with efficient schedules, coordinated related documents, and organized resources to support unique demands.

Education

Bachelor of Arts - History

University of Szeged
Szeged, Hungary
05.2018

High School Diploma -

Szent-Gyorgyi Albert Technikum
Kecskemet, Hungary
05.2013

Skills

  • Customer Relations
  • Verbal Communication
  • Task Prioritization
  • Problem Resolution
  • Flexible and Adaptable
  • Upselling
  • Hospitality service expertise
  • Item promotion
  • Strong Work Ethic
  • Transactions and Cash Handling
  • Exceptional customer service

Languages

English
Full Professional
Hungarian
Native or Bilingual

Timeline

Server

The Gashouse Restaurant
06.2023 - Current

Server

Fiesta's Cafe And Cantina
09.2018 - 06.2023

Busser, Food Runner, Server

Harvest Restaurant
06.2018 - 09.2018

Cashier

Swimming Pool And Bath Kecskemet
05.2014 - 08.2015

Secretary's Assistant

Golyo-Busz Company
07.2009 - 12.2012

Bachelor of Arts - History

University of Szeged

High School Diploma -

Szent-Gyorgyi Albert Technikum

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Nikolett Nagy