Nilma Osorio
Coral Spring,FL
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients'
Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient.Energetic Customer service dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Holy Cross
Fort Lauderdale, FL
07.2019 - Current
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Scheduled appointments for patients and coordinated follow-up visits .
Authorization Coordinator/Customer Service Representative
Health System One
Fort Lauderdale, FL
11.2016 - 07.2019
- Reviewed and approved authorization requests according to established criteria.
- Maintained accurate records of all authorizations in the system.
- Processed incoming authorization requests and updated customer accounts accordingly.
Scheduling Coordinator Customer Service
Wound teach
Fort Lauderdale, FL
10.2012 - 11.2017
- Created and maintained employee schedules to ensure adequate staffing levels.
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Coordinated with department managers to adjust employee schedules as needed.
- Customer service
Education
Airline Tourism - Flight Attendance
University of Fajardo
Puerto Rico 05-1983
Skills
- Patient Care Coordination
- Appointment Scheduling
- Payment Collection
- Medical Data Collection
- Insurance Verification
- Database Coordination
- Healthcare Operations
Timeline
Patient Care Coordinator
Holy Cross
07.2019 - Current
Authorization Coordinator/Customer Service Representative
Health System One
11.2016 - 07.2019
Scheduling Coordinator Customer Service
Wound teach
10.2012 - 11.2017
Airline Tourism - Flight Attendance
University of Fajardo
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