Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nina Dgebuadze

New York,NY

Summary

I offer strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. I bring in understanding of sales techniques and customer engagement strategies, combined with effective communication and organizational skills. I am always ready to use and develop communication and organizational skills in any role. I am energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. I am focused on driving positive customer experiences and achieving sales targets.

Overview

4
4
years of professional experience

Work History

Crew Member

South Block
Rockville, MD
07.2024 - Current
  • Assisted in daily operations by preparing food and beverages according to established recipes.
  • Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
  • Provided exceptional customer service by responding to inquiries and addressing concerns promptly.
  • Collaborated with team members to achieve efficient workflow during peak hours, enhancing overall service speed.
  • Adapted quickly to new menu items and promotional offerings, contributing to increased customer satisfaction.
  • Supported inventory management by restocking supplies and monitoring product quality for freshness.
  • Worked front counter, food line, and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Boosted repeat customer rates by providing friendly and engaging service.

Sales Associate

Brandy Melville - Maryland
Rockville, MD
04.2025 - 08.2025
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained visual merchandising standards to promote brand identity and product visibility.
  • Collaborated with team members to achieve sales goals through effective communication and teamwork.
  • Organized and replenished inventory on sales floor to optimize product availability for customers.
  • Participated in training sessions to develop product knowledge and sales techniques for better service delivery.
  • Resolved customer concerns promptly, fostering a positive shopping environment and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Processed transactions accurately using point-of-sale systems, ensuring customer satisfaction.

Crew Member

Playa Bowls
Potomac
03.2024 - 07.2024

Duties vary between :

  • Cutting the fruits and refilling tins/containers
  • Making smoothies, the base of the bowl or topping the bowl.
  • Washing/drying dishes.
  • Taking care of the recycling/trash and putting the dirty rags outside.
  • Buy new ingredients at nearby stores for last-minute restock needs.

Closing responsibilities include:

  • Sanitizing and wiping down the counters/tables + dishes.
  • Sweeping the floors of the entire store itself and finishing with mopping.

Other:

  • Trained new crew members on operational procedures and customer service best practices, fostering team cohesion.
  • Implemented suggestions for process improvements, leading to enhanced efficiency in daily operations.
  • Worked front counter, food line and other areas.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.

Cashier

Z&Z Manoushe
Rockville
07.2023 - 03.2024

Duties include:

  • Taking customers orders.
  • Work food line.
  • Doing dishes.

Main responsibilities:

  • Serving the customers their food and drinks.
  • Cleaning workspace and restocking the fridge.

Closing duties:

  • Sweeping front area of the store.
  • Taking out all trash and replace the bags.
  • Restocking the fridge, napkins and utensils.
  • Moving all the dishes to the back for the washers.
  • Wiping the counter/tables finished with vacuuming.

Other:

  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of work area to enhance customer experience.
  • Assisted customers with product inquiries, providing knowledgeable recommendations.
  • Managed cash drawer, ensuring accurate cash handling and reconciliation.
  • Trained new staff on operational procedures and customer service best practices.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Collaborated with kitchen staff to ensure timely order fulfillment and service efficiency.
  • Handled high-volume orders with precision, ensuring accurate order fulfillment and timely delivery to customers.
  • Exhibited strong communication skills when interacting with both customers and colleagues to foster a positive work environment.
  • Assisted with stocking shelves and properly rotating food items, minimizing waste and maintaining fresh inventory.
  • Provided correct change to customers while following cash handling policies and procedures.
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Assistant Teacher/Floater

Georgetown Hill Early School
Potomac, MD
05.2022 - 08.2022
  • Assisted lead teacher in feeding the kids, putting them to sleep, reading to them, and taking them outside.
  • Supported classroom activities by preparing educational materials and resources.
  • Assisted lead teacher in implementing lesson plans and managing student engagement.
  • Facilitated communication between parents, teachers, and support staff to enhance student development.
  • Encouraged positive behavior management techniques to promote a productive learning environment.
  • Monitored student progress and provided feedback to enhance individual learning experiences.
  • Organized and participated in school events, fostering community involvement and collaboration.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
  • Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.

Education

Bachelor of Arts - Criminology

John Jay College of Criminal Justice
New York, NY
2029

High School Diploma -

Walter Johnson High School
Bethesda, MD
06.2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Listening skills
  • Relationship building
  • Flexible schedule
  • Store opening and closing
  • Exceptional customer service
  • Outgoing personality

Languages

English
Native or Bilingual
Georgian
Native or Bilingual
French
Limited Working
Russian
Elementary

Timeline

Sales Associate

Brandy Melville - Maryland
04.2025 - 08.2025

Crew Member

South Block
07.2024 - Current

Crew Member

Playa Bowls
03.2024 - 07.2024

Cashier

Z&Z Manoushe
07.2023 - 03.2024

Assistant Teacher/Floater

Georgetown Hill Early School
05.2022 - 08.2022

Bachelor of Arts - Criminology

John Jay College of Criminal Justice

High School Diploma -

Walter Johnson High School