Nina Nguyen
Brunswick
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
18
18
years of professional experience
Work History
Crew Member
Wolak Group
Yarmouth
10.2024 - Current
- Operated kitchen equipment, ensuring cleanliness and safety in work area.
- Engaged customers to address inquiries and enhance satisfaction.
- Maintained fast-paced environment while adhering to service protocols.
- Performed cashier duties, including taking orders and processing payments.
- Served food promptly to deliver positive guest experiences.
- Completed opening and closing tasks, such as setting up workstations and restocking supplies.
- Cleaned restaurant area by sweeping floors and wiping tables.
- Organized and restocked supplies to support operational efficiency.
Manager
Angel Nails
Raymond
09.2016 - 04.2026
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
Crew Member
D'Angelo Grilled Sandwiches
Portland
01.2016 - 10.2016
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Educated customers on menu items, product ingredients and nutritional values.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
Nail Technician
Best Nails
Falmouth
06.2016 - 08.2016
- Provided manicures, pedicures and nail treatments to clients.
- Demonstrated knowledge of all products and services offered in the salon.
- Cleaned and sterilized tools and work areas between customers.
- Advised customers on the best type of treatment for their particular nail condition or desired look.
- Promoted additional services to existing clients in order to increase revenue.
Crew Member
Dunkin' Donuts
Leominster
10.2013 - 04.2015
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
Cashier
Five Below
Leominster
11.2014 - 01.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Waitress
Veranda Thai
Portland
06.2009 - 08.2009
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers during meal service to confirm satisfaction and address needs.
- Answered questions about menu items, ingredients, and pricing to enhance customer dining experience.
- Replenished beverages during service.
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Maintained a clean work station by restocking supplies, wiping down counters.
Waitress
Saeng Thai House Restaurant
Portland
06.2008 - 08.2008
- Greeted customers, provided menus, and established a welcoming atmosphere.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to confirm satisfaction and address needs promptly.
- Refilled customer beverages promptly during service.
- Answered questions about menu items, ingredients, and pricing.
- Assisted in seating guests at tables or booths.
- Organized take-out orders based on customer requests, ensuring accuracy and timely delivery.
Education
Manicurist License - Manicuring
Spa Tech Institute - Westbrook
Westbrook, ME03-2018
High School Diploma -
Deering High School
Portland, ME06-2011
Some College (No Degree) - Forensic Psychology
Guilford College
Greensboro, NCSkills
- Customer service
- Cash register operation
- Transaction processing
- Food safety compliance
- Food assembly
- Inventory management
- Stock replenishment
- Shift scheduling
- Daily operations
- Operational efficiency
- Team coordination
- Team collaboration
- Time management
- Quick decision making
- Cost management
- Adaptable shifts
- Verbal and written communication
- Customer engagement
- Product knowledge
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Timeline
Crew Member
Wolak Group
10.2024 - Current
Manager
Angel Nails
09.2016 - 04.2026
Nail Technician
Best Nails
06.2016 - 08.2016
Crew Member
D'Angelo Grilled Sandwiches
01.2016 - 10.2016
Cashier
Five Below
11.2014 - 01.2015
Crew Member
Dunkin' Donuts
10.2013 - 04.2015
Waitress
Veranda Thai
06.2009 - 08.2009
Waitress
Saeng Thai House Restaurant
06.2008 - 08.2008
Manicurist License - Manicuring
Spa Tech Institute - Westbrook
High School Diploma -
Deering High School
Some College (No Degree) - Forensic Psychology
Guilford College