Ninel Pena
Worcester,MA
Summary
Proactive Dispatcher and Cashier with extensive experience in managing high-stress situations and ensuring timely assistance. Skilled in dispatch software, data entry, and operating POS systems. Proven record of maintaining accurate records and providing excellent customer service, bringing strong problem-solving abilities and effective communication to new opportunities.
Overview
2
2
years of professional experience
Work History
Dispatcher
Usa Limo
11.2023 - 06.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely pick ups and drop off location.
- Directed dispatching, routing, and tracking of vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Maintained updated and detailed records of calls in physical and electronic database.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Cashier
Market 32
04.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Floor Associate Cashier
Burlington Coat Factory
01.2022 - 05.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- fitting room
Cashier
Taqueria Del Pueblo
09.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
North High School
WorcesterSkills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Strategy Development
- Patience and Empathy
- Customer Service
- Payment Processing
- Refunds and exchanges
- Complex Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
Usa Limo
11.2023 - 06.2024
Cashier
Market 32
04.2023 - 08.2023
Cashier
Taqueria Del Pueblo
09.2022 - 04.2023
Sales Floor Associate Cashier
Burlington Coat Factory
01.2022 - 05.2023
High School Diploma -
North High School
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