Nira Devi Bastola
Kroger
Mason,OH
7
years of professional experience
Dynamic team leader with a strong focus on customer service and training program development. Proven ability to resolve issues swiftly while enhancing operational performance in high-volume environments.
Work History
Cashier Team Lead
5 Months- Managed cash register activities to enhance operational performance and maintain accuracy in high-volume environments.
- Developed and delivered comprehensive training programs for new cashiers to ensure adherence to company policies and enhance customer service skills.
- Managed customer support by resolving inquiries and issues, ensuring a seamless shopping experience.
- Facilitated collaboration among team members to optimize processes and reduce wait times during customer transactions.
Lead Coordinator
6 Years 8 Months- Led cross-functional teams to streamline operational workflows and improve overall efficiency.
- Collaborated with management to implement strategic initiatives that aligned with company goals.
- Analyzed process data to identify areas for improvement, resulting in enhanced service delivery.
- Developed training materials and conducted sessions to enhance staff performance and engagement.
Education
High School Diploma
Skills
Cash handling
Customer service
Training development
Team leadership
Team management
Problem-solving
Reliability and punctuality
Positive attitude
Timeline
Cashier Team Lead
Kroger
12.2025 - 05.2026Read More
Lead Coordinator
Cintas
02.2019 - 10.2025Read More
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High School Diploma
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