Nisha Johnson
Louisville,KY
Summary
Results-oriented professional with extensive experience in customer service and complaint resolution. Recognized for exceptional communication skills and the ability to lead teams effectively. Prepared to contribute to enhancing customer experiences and resolving issues promptly.
Overview
14
14
years of professional experience
Work History
Shift Leader
Waldos
Louisville, KY
01.2023 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly and professionally.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
Cleaning business
Self employed
Louisville, KY
07.2017 - Current
Receptionist
East Louisville dermatology
Louisville, KY
08.2012 - 08.2014
- Greeted patients warmly upon arrival in a busy dermatology practice.
- Managed appointment scheduling using electronic health record systems efficiently.
- Answered phone calls and responded to inquiries regarding services and procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Some College (No Degree) - Physical Therapy
University of Kentucky
Lexington, KYSkills
- Customer service
- Complaint resolution
- Team leadership
- Schedule management
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Inventory management
Timeline
Shift Leader
Waldos
01.2023 - Current
Cleaning business
Self employed
07.2017 - Current
Receptionist
East Louisville dermatology
08.2012 - 08.2014
Some College (No Degree) - Physical Therapy
University of Kentucky