Noah Cresson
McDonald's - Iron Arch Management
CARBONDALE,IL
1
Certification
5
years of professional experience
Flexible and adaptable with experience in customer service and technology. Reliable and adaptive with the ability to pick up new skills and perform tasks quickly. Friendly leader that can communicate tasks, needs, and goals to ensure a high-quality and pleasant working environment.
Work History
Crew Member
3 Years 5 Months- Worked front counter, drive-thru and other customer service areas, quickly taking orders and getting food out for customers in a timely manner.
- Worked in the kitchen, operating grills, fryers, and ovens as well as quickly assembling food for the customers while ensuring food quality.
- Maintained cleanliness of the store and ensured an organized workstation.
- Followed proper food handling and customer service procedures.
- Worked well with other crew members and managers to ensure speed and efficiency of handing out food to customers.
- Assisted with truck deliveries while ensuring refrigerated and frozen products met storage and temperature standards.
Certified Swing Manager
1 Year 3 Months- Supervised daily operations to ensure compliance with company procedures, state food safety compliance, and OSHA safety standards.
- Trained new team members on procedural standards and best practices.
- Managed employee performance to give guests accurate, efficient and personable service each and every time.
- Handled customer concerns and complaints to resolve conflict
- Handled cash by performing safe and till counts to keep records and monitor theft of money
- Performed inventory counts when running shift to determine when products were low.
- Performed all crew member duties on top of manager duties
Operations & Technology Person (OTP)
6 Months- Oversaw technology to ensure the store was functioning and running optimally
- Maintained cleanliness of store technology for optimal function
- Troubleshot technology issues including registers, KVS controllers, payment devices, monitors, back office & restaurant housing servers and more
- Assisted in the installation of new technology
- Worked on technology help tickets submitted by team members
- Performed all crew member and manager duties on top of OTP duties
Education
High School Diploma
Associate of Science
Bachelor of Science - Biology
Skills
Customer service
Problem-solving
Detail oriented
Time management
Multitasking
Flexible and adaptable
Teamwork and collaboration
Technology troubleshooting
Certification
Illinois State Food Safety Sanitation License
Timeline
Operations & Technology Person (OTP)
McDonald's - Iron Arch Management
02.2026 - CurrentRead More
Certified Swing Manager
McDonald's - Iron Arch Management
11.2024 - 02.2026Read More
Crew Member
McDonald's - Iron Arch Management
06.2021 - 11.2024Read More
Belvidere High School
High School Diploma
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Rock Valley College
Associate of Science
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Southern Illinois University, Carbondale
Bachelor of Science from Biology
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