Noah Kano
Chapel Hill,NC
Summary
Outgoing mission driven Barista Shift Supervisor with three years of experience uplifting and leading employees along with overseeing day to day operations, leading sales and inventory excellence. Hardworking in harboring a welcoming environment for customers and employees alike and courageous in empowering and leading employees.
Overview
8
8
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
Chapel Hill, NC
07.2020 - Current
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues, resulting in a 99 sanitation score and above since my onboarding.
- Trained new baristas and supervisors on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Assisted in the development and implementation of new store policies, leading to improved efficiency and a more cohesive team dynamic.
- Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
- Managed equipment maintenance schedules to ensure optimal performance, minimizing downtime due to malfunctions or repairs.
Landscaper
Grass Roots Lawn Care
Greensboro, NC
05.2019 - 08.2021
- Maintained lawns by mowing, pruning, and general clean up
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Utilized power tools and landscaping machines to maintain outdoor areas.
Barista
Starbucks
Greensboro, NC
06.2016 - 08.2018
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Bachelor of Fine Arts in Musical Theatre -
Greensboro College
Greensboro, NC05.2022
Skills
- Cleanliness Maintenance
- Barista and Shift Supervisor training
- Cash Handling Accuracy
- Food safety certified
- Inventory Management
- Strong verbal and written communication
- Team Collaboration and Leadership
Timeline
Barista Shift Supervisor
Starbucks
07.2020 - Current
Landscaper
Grass Roots Lawn Care
05.2019 - 08.2021
Barista
Starbucks
06.2016 - 08.2018
Bachelor of Fine Arts in Musical Theatre -
Greensboro College