Noelia Hidalgo
Fresno,,CA
Summary
Dynamic and detail-oriented professional with extensive experience, excelling in individualized care plans with diverse populations, specifically pediatrics. Proven ability to enhance patient experiences while maintaining organized operations, and ensuring compliance with agency standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Smile Land Dental
Fresno, CA
06.2024 - Current
- Answered incoming calls, redirected parents to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area, and ensured that all parents and children were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Experience in processing private insurance breakdowns, which include benefits, deductibles, and quotes.
- Certified with the Central California Dental Academy infection course; hands-on experience in the lab, disinfecting rooms, and treatment plans for patients.
After School Program Mentor
Adventure Education Solutions
Fresno, CA
10.2022 - 06.2024
- Create 3 lesson plans daily for up to 30 students grade K-6 regarding environmental science.
- Monitoring up to 75 students in homework and extra curriculum to enhance their mental and physical abilities.
- Collaborated with colleagues to encourage student participation in adult led activities that promote learning and literacy.
- Experience in working with children with different abilities, (ages 5 and under).
Back Up Receptionist
Perez Williams Medina Rodriguez LLP
Fresno, CA
06.2017 - 09.2018
- Answer up to 10 phone lines and transfer incoming calls to different departments and staff.
- Scan and file workers compensation and personal injury claims.
- Scheduled appointments for attorneys and clients, ensuring optimal time management.
- Maintained organized filing system for legal documents and client information securely.
- Assisted in preparing legal correspondence and maintaining accurate records consistently.
- Provided administrative support to attorneys, streamlining daily operations in the firm.
Education
Bachelor of Arts - Education
University of California Riverside
Riverside, CASkills
- Verbal and Written Communication
- Bilingual (Spanish)
- Customer service
- Data entry
- Appointment scheduling
- Insurance processing
- Infection control
- Email and telephone decorum
- Dentrix, Microsoft Word
Certification
- Infection Control Certification
- CPR Certification
Activities and Honors
- Biomedical Pathway Program
- UCR Future Dentist Club
Timeline
Front Desk Receptionist
Smile Land Dental
06.2024 - Current
After School Program Mentor
Adventure Education Solutions
10.2022 - 06.2024
Back Up Receptionist
Perez Williams Medina Rodriguez LLP
06.2017 - 09.2018
Bachelor of Arts - Education
University of California Riverside
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