Open To Work
Noelia Roldan
Charlotte
Work Preference
Summary
Bilingual administrative professional skilled in optimizing office operations and client communication. Experience includes managing substantial caseloads, processing sensitive information, and coordinating multiple priorities with accuracy. Committed to fostering a well-organized environment that supports both client satisfaction and operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Lily Health Insurance
Charlotte
10.2025 - 02.2026
- Delivered administrative support through efficient scheduling, phone coverage, and timely email correspondence.
- Coordinated client appointments and follow-ups with internal teams to enhance communication and service delivery.
- Streamlined daily office operations, ensuring timely completion of administrative tasks to support overall workflow.
- Maintained and updated client records and insurance documentation with accuracy.
- Assisted with data entry, policy updates, and document organization.
- Handled confidential information while maintaining HIPAA-compliant standards.
Independent Contractor
Independent Contractor / Self-Employed
Charlotte
06.2024 - 10.2025
- Delivered diverse independent services, including childcare support, residential and office cleaning, local deliveries, and client errands, enhancing client satisfaction and convenience.
- Provided reliable, timely, and professional services customized to meet specific client needs, fostering strong client relationships.
Clinical Coordinator
CareFirst Medical Associates
Charlotte
10.2023 - 06.2024
- Managed patient records and insurance documentation to ensure accurate data entry and compliance.
- Coordinated appointments and follow-up care to enhance patient experience and streamline clinic operations.
- Processed medical payments and supported billing-related tasks.
- Utilized CRM systems for effective patient tracking and optimizing workflow processes.
- Communicated between departments to support efficient clinical operations.
Private Nanny
M Works
Charlotte
08.2021 - 05.2023
- Provided structured household and childcare support.
- Organized schedules, transportation, and daily routines for children.
- Maintained records and prepared service-related invoices.
Income Maintenance Caseworker
Department of Social Services
Winston-Salem
01.2010 - 09.2019
- Managed caseloads of 400+ clients through phone, email, and in-person support to ensure timely service delivery.
- Processed applications while ensuring strict compliance with government regulations to maintain program integrity.
- Trained new employees and maintained accurate client records in CRM systems, enhancing onboarding and data management.
Office Assistant & Interpreter/Translator
Department of Social Services
Winston-Salem
01.2008 - 01.2010
- Managed front desk operations, facilitating client check-ins and providing visitor support to enhance overall client experience
- Coordinated with internal departments to address client needs and streamline workflow processes
- Maintained organized physical and digital filing systems, ensuring quick access to information and improving office organization
Skills
- Office administration
- Scheduling and calendar management
- Records management
- Microsoft Office proficiency
- CRM management
- Client communication
- Bilingual communication
- Organizational skills
- Multitasking abilities
Certification
- Medical Interpreter Certification
- Clinical Coordinator Training
- Early Childhood Education / Daycare Certification
- Ongoing Training: Java Programming (in progress)
Languages
English
Professional
Spanish
Professional
Timeline
Administrative Assistant
Lily Health Insurance
10.2025 - 02.2026
Independent Contractor
Independent Contractor / Self-Employed
06.2024 - 10.2025
Clinical Coordinator
CareFirst Medical Associates
10.2023 - 06.2024
Private Nanny
M Works
08.2021 - 05.2023
Income Maintenance Caseworker
Department of Social Services
01.2010 - 09.2019
Office Assistant & Interpreter/Translator
Department of Social Services
01.2008 - 01.2010