Noelle Ellaz
Newark,NJ
Summary
Dynamic administrative professional with a proven track record at AGM Cleaning Services, excelling in data entry and customer service. Adept at record management and problem-solving, I consistently enhance operational efficiency and client satisfaction. My attention to detail and strong communication skills drive successful outcomes in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
AGM Cleaning Services
Sydney, Australia
01.2021 - 03.2022
- Demonstrated capacity to perform various tasks on short notice.
- Executed meticulous record reviews for accuracy confirmation.
- Conducted data backups to ensure information preservation.
- Managed incoming calls, provided information, and directed callers appropriately.
- Screened phone calls, routing them to the correct departments or personnel.
- Completed general administrative duties, including document filing and scanning.
- Promptly addressed email requests and managed outgoing mail.
- Sourced critical information from clients and third parties for informed decision-making.
Data Entry Clerk
Chemist Warehouse
Melbourne, Australia
03.2019 - 12.2021
- I resolved customer inquiries and issues quickly, ensuring high satisfaction levels.
- Cultivated a team culture focused on exceeding customer expectations and company performance standards.
- Administered data to maintain accuracy across the point-of-sale platform.
- Generated reports and analyzed data for internal and external stakeholders.
- Escalated complex problems to appropriate channels for swift resolution.
Customer Service Representative
Salvation Army
Melbourne, Australia
01.2013 - 11.2015
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided excellent customer service to resolve customer complaints promptly.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
High School Diploma -
St Albans Secondary College
Melbourne, VIC12.2012
Skills
- Data entry and documentation
- Record management
- Document preparation
- Microsoft Office Suite
- Customer service and support
- Office organization
- Communication skills
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Computer proficiency
- Social media management
- Appointment scheduling
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Administrative Assistant
AGM Cleaning Services
01.2021 - 03.2022
Data Entry Clerk
Chemist Warehouse
03.2019 - 12.2021
Customer Service Representative
Salvation Army
01.2013 - 11.2015
High School Diploma -
St Albans Secondary College