Noelle Flores
Summary
Multifaceted customer service lead with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Overview
3
3
years of professional experience
Work History
Customer Service Lead
Dunkin'
09.2021 - 05.2024
- Resolved customer service issues using company processes and policies.
- Enhanced customer satisfaction by creating long lasting relationships, emphasizing quality interactions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Enhanced communication, teamwork, and organization skills in order to resolve work related issues, and ensure efficiency.
Intern
Prison Law Initiative
08.2022 - 05.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within various Vermont correctional facilities, applying learned concepts directly into relevant work situations.
- Presented information to incarcerated individuals, creating an enhanced understanding of the rules regarding legal evidence, in addition to other criminal justice related topics.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Bachelor of Science - Criminal Justice, Business Administration Minor
Champlain College
Burlington, VT05.2024
Skills
- Cash Handling
- Business Writing
- Team Training and Development
- Team Leadership
- Effective Communicator
- Financial Knowledge
- POS systems expert
- Product Sales
Timeline
Intern
Prison Law Initiative
08.2022 - 05.2023
Customer Service Lead
Dunkin'
09.2021 - 05.2024
Bachelor of Science - Criminal Justice, Business Administration Minor
Champlain College
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