Noemi Colon
Zephyrhills
Summary
Enthusiastic and adaptable individual with a strong background in customer service. Thoroughly enjoys active learning and learning on the job as well as recognized for exceptional work ethic and computer skills, aiming to leverage expertise in guest relations to drive positive outcomes in hospitality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Opal Sands Resort
Clearwater Beach, FL
11.2025 - Current
- Provided exceptional customer service, addressing guest inquiries and concerns promptly.
- Utilized reservation systems to manage bookings and coordinate room assignments effectively.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Maintained knowledge of local attractions and services to enhance guest experiences.
- Collaborated with team members to resolve issues efficiently and uphold service standards.
Front Desk Receptionist
Opal Sands Resort
Clearwater Beach, FL
11.2025 - Current
- Managed guest check-in and check-out processes efficiently.
- Coordinated room assignments and special requests for guests.
- Supported housekeeping staff by communicating room status updates effectively.
- Utilized reservation software to manage room availability and rates.
- Maintained accurate records of bookings and guest preferences.
Boba Barista
Midtown Boba
Tampa, FL
06.2024 - 01.2025
- Prepared a variety of boba beverages according to standardized recipes.
- Provided exceptional customer service, ensuring a welcoming atmosphere for patrons.
- Monitored inventory levels, restocking supplies as necessary to ensure product availability.
- Collaborated with team members to streamline workflow during peak hours for efficiency.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
Cashier
Altitude Trampoline Park
Tampa, FL
01.2023 - 06.2024
- Processed customer transactions efficiently using the POS system.
- Implemented best practices for customer service to enhance guest experiences.
- Trained new cashiers on transaction processes and customer interaction techniques.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided information on park attractions.
- Maintained cash register accuracy through diligent counting and reconciliation.
- Collaborated with team members to ensure smooth park operations during peak hours.
Court Monitor
Altitude Trampoline Park
Tampa, FL
01.2023 - 06.2024
- Monitored court activities to ensure compliance with safety regulations and operational protocols.
- Assisted in managing guest flow and maintaining a safe environment during peak hours.
- Collaborated with team members to enhance customer service and resolve issues promptly.
- Conducted regular inspections of court equipment, identifying maintenance needs for timely resolution.
- Trained new staff on operational procedures, safety guidelines, and customer interaction techniques.
- Kept games moving by maintaining game rules and managing game conflicts.
- Monitored treatment of victims with focus on safety.
Dance Teacher
The Dance Haus
Tampa, FL
08.2023 - 05.2024
- Designed and implemented engaging dance curricula for diverse age groups.
- Fostered a positive learning environment to enhance student creativity and expression.
- Assessed student performance and provided constructive feedback to improve technique.
- Collaborated with colleagues to organize annual recitals and showcase events.
- Integrated innovative teaching methods to increase student retention and engagement in classes.
- Planned routines for recitals and performances.
Education
Associate of Science - Allied Health Science
Hillsborough Community College
Tampa, FL08-2027
High School Diploma -
Howard W. Blake High School
Tampa, FL05-2025
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest relations
- Patience and empathy
- Work ethic and integrity
- Customer assistance
- Active learning
Certification
Masters Certification in Dance Arts
National Dance Honor Society Member
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Guest Service Representative
Opal Sands Resort
11.2025 - Current
Front Desk Receptionist
Opal Sands Resort
11.2025 - Current
Boba Barista
Midtown Boba
06.2024 - 01.2025
Dance Teacher
The Dance Haus
08.2023 - 05.2024
Cashier
Altitude Trampoline Park
01.2023 - 06.2024
Court Monitor
Altitude Trampoline Park
01.2023 - 06.2024
Associate of Science - Allied Health Science
Hillsborough Community College
High School Diploma -
Howard W. Blake High School