Holly Dulsky
Shavertown,PA
Summary
Dynamic Customer Service with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Customer Service Sales Representative
Mcaneny Brothers
01.2024 - 08.2024
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed calls, ensuring timely response and effective resolution to all customer concerns.
Customer Service Sales Representative
Zeiglers
01.2022 - 09.2022
- Utilized CRM software to manage customer interactions and follow up on sales opportunities.
- Conducted product demonstrations, educating customers and stimulating interest.
- Developed comprehensive knowledge of products and services to provide accurate information to customers.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
Territory Sales Customer Service
Lipari Foods
06.2019 - 11.2021
- Delivered exceptional results with targeted marketing aimed at increasing product visibility within the territory.
- Streamlined sales processes through the creation of customized tools, templates.
- Established trust-based relationships with clients by delivering personalized service focused on understanding their unique business challenges and goals.
Education
High School Diploma -
Lake Lehman
Lehman, PASkills
- Goal-Oriented
- Incoming Call Management
- Customer Complaint Resolution
- Business growth and retention
- Account Management
- Upselling
- Salesforce proficiency
- CRM Software
- Sales Quota Achievement
- Multitasking
- Excellent Communication
- Attention to Detail
- Account Servicing
Timeline
Customer Service Sales Representative
Mcaneny Brothers
01.2024 - 08.2024
Customer Service Sales Representative
Zeiglers
01.2022 - 09.2022
Territory Sales Customer Service
Lipari Foods
06.2019 - 11.2021
High School Diploma -
Lake Lehman
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