Noor Shalaby
Oviedo,FL
Summary
Dynamic Shift Manager and Server with proven hospitality service expertise and POS operation proficiency. Excelled at Miller's Ale House by enhancing guest experiences and resolving complaints swiftly, showcasing strong problem-solving abilities. Trained teams across roles, ensuring high standards in food safety and cleanliness. Fluent in two languages, adept at fostering positive customer and team relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Miller's Ale House
03.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Kyoto Sushi & Grill
11.2022 - Current
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Shift Manager
Taco Bell
05.2021 - 02.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
Education
High School Diploma -
Timber Creek High School
Orlando, FL05-2021
Skills
- Hospitality service expertise
- Food safety oversight
- POS operation
- Team member support
Certification
Clinical Medical Assistant
CPR
Alcohol Safety
Food Safety
ServSafe
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Server
Miller's Ale House
03.2023 - Current
Server
Kyoto Sushi & Grill
11.2022 - Current
Shift Manager
Taco Bell
05.2021 - 02.2023
Clinical Medical Assistant
CPR
Alcohol Safety
Food Safety
ServSafe
High School Diploma -
Timber Creek High School
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