Nora Petrow
Jacksonville,FL
Summary
Developed strong customer service and administrative skills in a fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to a new field where these skills can be effectively utilized and further developed.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Duval Acura
Jacksonville, FL
01.2025 - Current
- Maintained cleanliness and organization of the front desk area at all times
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Handle a large amount of money (down payment, services, etc.)
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Performed opening/closing duties, including counting money in the register before/after shifts
- Maintained confidentiality of sensitive financial information during transactions
Cashier/Customer Service
DICK'S Sporting Goods
Florida
08.2023 - 12.2024
- Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
- Trained and supervised a team of cashiers to ensure efficient checkout processes and exceptional customer experiences
- Implemented new POS system, resulting in improved accuracy and efficiency in cash handling procedures
- Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports
- Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally
- Assisted in training new hires on proper cash handling procedures, company policies, and customer service standards
- Developed strong product knowledge to assist customers with inquiries about merchandise availability or pricing
- Provided guidance to customers on loyalty programs, promotions, discounts, or special offers available at the store
- Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed
Cashier/Customer Service
Chick-fil-A Restaurants
Jacksonville, Florida
04.2022 - 08.2023
- Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments
- Maintained a clean and organized cashier station, ensuring efficient workflow for both customers and colleagues
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Provided friendly and prompt service to customers, maintaining a positive attitude during high-volume periods
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery to customers
- Maintained cleanliness and organization of the drive-thru area, including restocking supplies and cleaning equipment
Education
High School Diploma -
Greenville Technical Charter High School
South Carolina05-2024
Bachelor of Business - Business
University of North Florida
Jacksonville, FL05-2028
Skills
- Phone etiquette
- Microsoft
- Time management
- Customer support
- Sales transaction processing
- Fast casual experience
- Office experience
- Administrative skills
- Office organization
- Work prioritization
Certification
Driver's License
Languages
English
Interests
I enjoy staying busy since I could play sports Ever since middle school, I've known I enjoy the busy lifestyle Staying in sports while in school was amazing Then I was able to drive and get a job, and I have never been without all three since My work plays hand in hand with sports I will practice until I succeed
Timeline
Front Desk Receptionist
Duval Acura
01.2025 - Current
Cashier/Customer Service
DICK'S Sporting Goods
08.2023 - 12.2024
Cashier/Customer Service
Chick-fil-A Restaurants
04.2022 - 08.2023
High School Diploma -
Greenville Technical Charter High School
Bachelor of Business - Business
University of North Florida