Nora Rios
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality industry, notably at Red Lobster. Excelled in high-volume dining environments, demonstrating exceptional customer service and a strong work ethic. Proven ability to increase customer satisfaction and drive sales through expert menu knowledge and upselling techniques. Skilled in cash handling and team collaboration, consistently enhancing dining experiences and operational efficiency.
Overview
14
14
years of professional experience
Work History
Bartender
Red Lobster
Boynton Beach, FL
03.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Red Lobster
Boynton Beach, FL
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server
IHOP
Greenacres City, FL
02.2019 - 12.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Server
Olive Garden Restaurant
Greenacres City, FL
04.2011 - 06.2013
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelors In Psychology - Counseling Psychology
South University
Savannah, GAAssociate Of Science - Addiction Counseling
Palm Beach State College
Lake Worth, FL05.2025
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Strong work ethic
- Exceptional customer service
- Cash handling
- Hospitality service expertise
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Order accuracy
Timeline
Bartender
Red Lobster
03.2023 - Current
Server
Red Lobster
03.2023 - Current
Server
IHOP
02.2019 - 12.2022
Server
Olive Garden Restaurant
04.2011 - 06.2013
Bachelors In Psychology - Counseling Psychology
South University
Associate Of Science - Addiction Counseling
Palm Beach State College