Nora Williams
Pearland,TX
Summary
Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with ten years in hospitality industry. Experience managing front desk team of guest service specialists.
Overview
3
3
years of professional experience
Work History
Front Desk Supervisor
Holiday Inn Express Hotel Suites
02.2024 - Current
- Managing reservations by answering calls, responding to emails and booking accommodations.
- Organizing daily room assignments and ensuring all necessary paperwork was completed accurately.
- Assisting with training new staff members on front desk procedures and policies.
- Training new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Sales Manager
Hyatt
02.2023 - 02.2024
- Identified new markets for potential business opportunities.
- Submitted weekly and monthly sales reports and attended sales and management meetings to support business objectives.
- Conducted market research and reported on competitors.
- Negotiated contracts with corporate clients.
Overnight Team Lead
Zaza hotel
02.2022 - 02.2023
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
Education
Associate of Applied Science - Business Management
Houston Community College
Houston, TX06-2016
Skills
- Hospitality services
- Hotel reservation systems
- Computer Reservations Systems
- Employee Training
- Guest check-in and check-out
- Customer Service
- Room assignments
- Hospitality Management
- Reservations
- Group Room Block Reservations
- Multi-Line Phone Systems
Timeline
Front Desk Supervisor
Holiday Inn Express Hotel Suites
02.2024 - Current
Sales Manager
Hyatt
02.2023 - 02.2024
Overnight Team Lead
Zaza hotel
02.2022 - 02.2023
Associate of Applied Science - Business Management
Houston Community College
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