Noriko Hanamiya
Los Angeles,CA
Summary
I am a high-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. I’m collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. I’m also someone who loves working with a team. I believe it’s a very important part when upholding a strong work place and creating an inviting environment for guests.
Overview
18
18
years of professional experience
Work History
Server
Irori sushi
Marina Del Rey, California
09.2013 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted guests and provided menus.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server
Restaurant Shima
Venice, California
03.2013 - 08.2013
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and in a timely manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Server
Sushi Kiyono
Beverly Hills, California
03.2013 - 08.2013
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted guests and provided menus.
- Assisted in training new servers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
Assistant Manager
Kowloon hotel
09.2010 - 08.2012
- Managed customer service inquiries and complaints in a timely manner.
- Established processes for monitoring customer satisfaction levels.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Sales Assistant
Yamato Transport
04.2009 - 08.2010
- Greeted customers and provided assistance with product selection.
- Make a quotation
- Coordinate team members
- Resolved customer complaints in a timely
Customer Service Representative
JTB
04.2006 - 03.2009
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Tour data inputting to the company systems
- Contacting with the Japanese side of operators and local operators
Education
High School Diploma -
Morioka City High School
03-1994
Skills
- Table Setting
- Order Management
- Guest Engagement
- Food Running
- Safe Food Handling
- High-volume dining
- Order Accuracy
- Exceptional customer service
Timeline
Server
Irori sushi
09.2013 - Current
Server
Restaurant Shima
03.2013 - 08.2013
Server
Sushi Kiyono
03.2013 - 08.2013
Assistant Manager
Kowloon hotel
09.2010 - 08.2012
Sales Assistant
Yamato Transport
04.2009 - 08.2010
Customer Service Representative
JTB
04.2006 - 03.2009
High School Diploma -
Morioka City High School