Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Norma Lozano

Las Vegas,NV

Summary

Hospitality professional with over three years of front-of-house experience in restaurant operations. Expertise in maintaining effective communication between front-of-house and back-of-house teams. Proven ability to deliver exceptional service and ensure customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Chéri Rooftop – Paris Hotel
Las Vegas, NV
02.2025 - Current
  • Executed upscale service for 300 to 700 guests each shift.
  • Delivered private dining and banquet events with precision and attention to detail.
  • Upsold premium items and recommended pairings to elevate guest experience.
  • Ensured VIP service through professionalism and discretion.
  • Maintained elevated cleanliness and service standards at Paris Hotel.

Lead Server

Rosati’s Restaurant & Bar
Henderson, NV
07.2023 - 02.2025
  • Facilitated communication between front-of-house staff and kitchen personnel regarding menu item availability and changes in specials.
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
  • Managed private events and setups, ensuring seamless execution and high guest satisfaction.
  • Processed payments from customers using cash registers or POS systems.

Concessions Attendant

Lee’s Family Forum
Henderson, NV
06.2023 - 02.2025
  • Managed food, alcohol, and merchandise sales at live events to maximize revenue.
  • Monitored food safety standards, including temperature control and sanitation practices.
  • Tracked inventory levels of concession supplies to maintain optimal stock availability.
  • Trained and supervised concession staff on effective food preparation techniques.

Education

Bachelor of Science - Health Sciences

Nevada State University
Henderson
05.2024

Skills

  • Upselling techniques
  • Menu and allergen knowledge
  • POS management
  • Event coordination
  • Food safety standards
  • Customer relationship management

Certification

Food Handlers Card

TAM Card

Timeline

Server

Chéri Rooftop – Paris Hotel
02.2025 - Current

Lead Server

Rosati’s Restaurant & Bar
07.2023 - 02.2025

Concessions Attendant

Lee’s Family Forum
06.2023 - 02.2025

Bachelor of Science - Health Sciences

Nevada State University

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