Norma Ruiz

• Directed daily meal service operations, ensuring consistent quality and timely student meal delivery.
• Managed inventory levels, ordering, and storage to maintain adequate food supplies and reduce waste.
• Supervised cafeteria staff, assigned tasks, and reinforced service standards across shifts.
• Enforced food safety and sanitation procedures to maintain compliant kitchen operations.
• Trained staff on serving procedures, equipment use, and safe food handling practices.
• Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.

• Supervised crew performance to maintain fast, accurate service during peak restaurant operations.
• Monitored food safety, sanitation, and quality standards to support consistent customer experience.
• Coordinated shift schedules, task assignments, and break coverage to keep workflows balanced.
• Resolved guest concerns promptly to protect satisfaction and restore smooth service flow.
• Managed cash handling, drawer reconciliation, and transaction accuracy throughout daily shifts.
• Trained crew members on register procedures, service routines, and operational expectations.

Food Protection Manager certification

• Awarded Supported Staff on the Year 2024
• 2016 Everyday Hero Award