Norman George
Saint Louis,MO
Summary
Dynamic professional with a proven track record in event management and small business operations, notably at Moulin Events and Meetings. Skilled in strategic planning and customer relations, I consistently enhance client satisfaction and streamline processes, achieving significant operational efficiencies. Adept at budget management and fostering team collaboration to deliver exceptional results.
Overview
8
8
years of professional experience
Work History
Co-Owner
Pristine Automotive Detailing and Rejuvenation
02.2017 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Established foundational processes for business operations.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
- Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
- Interacted well with customers to build connections and nurture relationships.
Catering Manager
Armory STL
04.2023 - 05.2024
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
- Worked with chefs to plan menus according to client needs and budgets.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
- Negotiated competitive pricing with suppliers, resulting in reduced operational costs for the company.
- Orchestrated large-scale events without compromising on quality, thanks to effective team coordination.
- Reduced waste and optimized resource use by introducing efficient inventory management practices.
Event Manager
Moulin Events and Meetings
10.2022 - 04.2023
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Implemented rigorous budget management practices to maximize resources and deliver events that surpassed expectations.
- Managed event logistics from conception to completion, ensuring every detail contributed to event's success.
- Trained and supervised event staff to complete tasks on time.
- Developed detailed event reports, documenting all aspects of each event.
Event Captain
Moulin Events and Meetings
04.2022 - 10.2022
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated florists, photographers, and musicians for events.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
Banquet Server
Moulin Events and Meetings
03.2022 - 04.2022
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Education
Associates Degree - General Transfer Studies
St. Louis Community College Meramec
Saint Louis, MO05.2013
Skills
- Customer service
- Small business operations
- Customer relations
- Decision-making
- Policy and procedure implementation
- Sales strategies
- Operations management
- Records management
- Strategic planning
- Customer retention
- Budget development
- Workforce management
- Inventory management
- Report generation
- Innovation mindset
- Talent recruitment
- Recruiting and training
- Goal setting
- Employee relations
- Staffing
- Problem-solving
- Multitasking and organization
- Clear communication
- Team collaboration
- Conflict resolution
- Task delegation
- Employee management
- Performance evaluation
- Risk management
- Budget management
- Supply chain management
Timeline
Catering Manager
Armory STL
04.2023 - 05.2024
Event Manager
Moulin Events and Meetings
10.2022 - 04.2023
Event Captain
Moulin Events and Meetings
04.2022 - 10.2022
Banquet Server
Moulin Events and Meetings
03.2022 - 04.2022
Co-Owner
Pristine Automotive Detailing and Rejuvenation
02.2017 - Current
Associates Degree - General Transfer Studies
St. Louis Community College Meramec
Similar Profiles
Steven SchormannSteven Schormann
Owner at Pristine Look DetailingOwner at Pristine Look Detailing
Azimrashid AboutalepAzimrashid Aboutalep
Car Detailer at Prime Automotive DetailingCar Detailer at Prime Automotive Detailing
Jason PoxtanJason Poxtan
Automotive Detailer at (PAD) Professional Automotive DetailingAutomotive Detailer at (PAD) Professional Automotive Detailing