Norma Esteva-Velez
Killeen,TX
Summary
Clerical professional with over 10 years of experience in providing excellent customer service, data entry, including 10 key and accounts payable and receivable. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Tax Examining Technician
Department Of The Treasury, IRS
2017.01 - 2023.06
- Reviewed tax returns for accuracy and completeness.
- Reviewed and coded tax returns for computer processing.
- Kept case data and contact information up to date to expedite proceedings.
- Resolved errors and corresponded with taxpayers to obtain any missing information.
- Performed various clerical duties such as maintaining records, extraction, sorting, numbering and filing tax returns and related correspondence.
- Examined and separated file material to identify primary subject matter and assigned proper classification.
- Located and withdrawn file material or information from records for examiners to process.
- Managed time efficiently in order to complete all tasks within deadlines.
Distribution Clerk, Machine & Flat Sorting Machine Operator
United States Postal Service, USPS
2015.01 - 2017.01
- Operated machinery which sorts and distributes letters, flats and packages.
- Loaded and operated machine for mail processing, sorting and canceling.
- Sorted and prepared mail for distribution and hand sorted letters and flats.
- Bundled, labeled and routed mail depending on their destinations and according to established deadlines and procedures.
- Followed detailed instructions to operate machines with accuracy.
- Transported, sorted and processed all these to proper sorting and processing areas.
Blood Donor Recruiter
OneBlood
2014.02 - 2015.01
- Assisted collection areas in attaining goal by actively recruiting donors and participating in other donor recruitment related activities.
- Assisted with running and managing blood drives in assigned territory.
- Assisted in relationship between blood drive chairpersons and blood center.
- Maintained monthly projection accuracy as set forth by management.
Temporary Clerk
Department Of The Treasury, IRS
2013.01 - 2014.01
- Performed various clerical duties such as maintaining records, extraction, sorting, numbering, batching and filing tax returns and related correspondence.
- Provided quality clerical support through data entry, document management and email correspondence.
- Maintained appropriate records and logs for tracking and reconciliations purposes.
- Examined and separated file material to identify primary subject matter and assigned proper classification.
- Located and withdrawn file material or information from records for examiners to process.
City Carrier and Distribution Associate
United States Postal Service, USPS
2004.06 - 2012.11
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Handled mail and packages with care to prevent damage during delivery.
- Provided mailing options and special services.
- Obtained and distributed knowledge regarding postage rates, post office boxes, mailing restrictions and other postal matters.
- Delivered and collected mail.
- Sorted, cased, loaded, unloaded and delivered letters, magazines and packages up to 70 pounds.
- Hold mail for customers who were away from delivery locations.
- Recorded address changes and redirected mail for those addresses.
- Answered customer questions about postal services and regulations.
- Obtained signed receipts for package deliveries, registered, certified and insured mail as proof of delivery to avoid discrepancies.
- Reported any unusual circumstances concerning delivery, including condition of street letter boxes.
Education
High School Diploma -
Hallandale High School
Hallandale Beach, FL05.1989
Timeline
Tax Examining Technician
Department Of The Treasury, IRS
2017.01 - 2023.06
Distribution Clerk, Machine & Flat Sorting Machine Operator
United States Postal Service, USPS
2015.01 - 2017.01
Blood Donor Recruiter
OneBlood
2014.02 - 2015.01
Temporary Clerk
Department Of The Treasury, IRS
2013.01 - 2014.01
City Carrier and Distribution Associate
United States Postal Service, USPS
2004.06 - 2012.11
High School Diploma -
Hallandale High School
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