Norven Lores Parra
Cape Coral,FL
Summary
Motivated real estate agent dedicated to giving clients first-class professional service and honest advice to enable sound financial decision-making in sales and purchases of real estate. Personable and ethical professional with several years of comprehensive experience buying and selling properties on behalf of clients. Versed in contract negotiation, contract management and prospecting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Real Estate Agent
OUTH BEACHES REALTY CORP
Cape Coral, FL
02.2023 - Current
- Researched current listings available in the area using multiple online resources.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Coordinated appointments to show homes to prospective buyers.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Prepared comparative market analysis to estimate properties' value.
Health Independent Insurance Agent
Self Employed Services
Cape Coral, FL
05.2018 - Current
- Provided ongoing support for existing customers through phone calls or emails.
- Maintained accurate records of client information including contact details, policy numbers, premium payments, claims history.
- Researched industry trends and kept up-to-date on changes in regulations related to the sale of insurance products.
- Responded promptly and effectively to all customer inquiries regarding billing statements or policy updates.
- Prepared detailed quotes for prospective customers based on their individual requirements.
- Assessed customer's risk profile and recommended appropriate insurance plans.
Customer Service Representative
Estrella Insurance
Cape Coral, FL
02.2023 - 02.2024
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Care Representative
Alta Resources: Blue Cross-Blue Shield
Fort Myers, FL
10.2017 - 05.2018
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Resolved customer complaints promptly and professionally.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Education
GED -
ALFREDO LOPEZ ARENCIBIA
Havana07-1989
Skills
- Recruiting clients
- Client Needs Assessment
- Property Assessments
- Real Estate Law
- Negotiation
- Florida licensed real estate agent
- FLUENT IN English & Spanish
Certification
- 0240 Health Insurance 11/02/2017
- 0440 Customer Representative 04/30/2018
- 0214 Life Incl Variable Annuity 03/26/2018
- Real Estate Agent 02/08/2022
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Real Estate Agent
OUTH BEACHES REALTY CORP
02.2023 - Current
Customer Service Representative
Estrella Insurance
02.2023 - 02.2024
Health Independent Insurance Agent
Self Employed Services
05.2018 - Current
Customer Care Representative
Alta Resources: Blue Cross-Blue Shield
10.2017 - 05.2018
GED -
ALFREDO LOPEZ ARENCIBIA
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