Jorge Novoa
Baton Rouge,LA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Server
La Carreta Restaurant
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Service Desk Analyst
NTT DATA Services
02.2020 - 12.2022
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Engaged in user support interactions via telephone, chat and email platforms.
Construction Supervisor
INPAC
05.2019 - 01.2020
- Supervised field crews to maximize quality and work efficiency.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes.
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Completed accurate material and labor estimates for jobs ranging from small to large budgets.
Service Desk Technician
NTT DATA Services
04.2017 - 02.2018
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Customer Service Representative
Teleperformance
12.2014 - 02.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Engineering - Civil Engineering
CUCEI, Universidad De Guadalajara
Guadalajara, Jalisco, MexicoHigh School Diploma -
Preparatoria 7, Universidad De Guadalajara
Zapopan, Jalisco, Mexico04.2016
Skills
- Data Entry
- Scheduling
- Information Security
- Upselling and Cross-Selling
- Budget Analysis
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
La Carreta Restaurant
01.2023 - Current
Service Desk Analyst
NTT DATA Services
02.2020 - 12.2022
Construction Supervisor
INPAC
05.2019 - 01.2020
Service Desk Technician
NTT DATA Services
04.2017 - 02.2018
Customer Service Representative
Teleperformance
12.2014 - 02.2017
Bachelor of Engineering - Civil Engineering
CUCEI, Universidad De Guadalajara
High School Diploma -
Preparatoria 7, Universidad De Guadalajara
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