Nuvia Andres
Atlanta,GA
Summary
Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving.
Overview
4
4
years of professional experience
Work History
Dispatcher
Copart
10.2019 - Current
- Monitored vehicle locations to coordinate timely arrivals.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Managed customer accounts and invoicing.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Made sure shops and drivers were paid
- Got vehicles picked up in time before the due date.
Customer Service Representative
Copart
10.2019 - Current
- Inbound and Out bound calls about insurance claims and release of vehicles.
- Assisted with buyer questions and appointments
- Processed titles for vehicles that were sold
- Processed titles to place vehicles for sale
- Took payments
- Completed deposit at the end of day
- Brought titles back from state
Education
High School Diploma -
Deland High School
Deland, FL05.2012
Skills
- Decision-Making
- Traffic Monitoring
- Route Planning and Adjustment
- Schedule Management
- Critical Thinking
- Data Entry
- Dispatch Recordkeeping
- Prioritizing calls
- Route Planning
- Organizational Skills
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
Copart
10.2019 - Current
Customer Service Representative
Copart
10.2019 - Current
High School Diploma -
Deland High School