Nven Mustafa
Ypsilanti
Summary
Dynamic and results-driven professional with a proven track record at Zippy Auto Wash, excelling in employee training and conflict resolution. Recognized for enhancing customer satisfaction through exceptional service and fostering a collaborative team environment. Adept at inventory management and motivated to drive business growth through strategic planning and effective communication.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Zippy Auto Wash
10.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Delivery Driver
Edible Arrangements
03.2020 - 10.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Shift Lead
Mrs. Fields
03.2015 - 03.2020
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Education
Esthetician - Esthetics
Lesprit Academy
Canton, MIBachelor Of Business Administration - Business
Wayne State University
Detroit, MI06.2023
Skills
- Employee training
- Staff supervision
- Conflict resolution
- Cash handling
- Customer service
- Team building
- Inventory management
- Time management
- Communication skills
- Problem solving
- Relationship building
- Money handling
- Team motivation
- Staff training and development
Languages
Arabic
Elementary
English
Elementary
Timeline
Assistant Manager
Zippy Auto Wash
10.2021 - Current
Delivery Driver
Edible Arrangements
03.2020 - 10.2022
Shift Lead
Mrs. Fields
03.2015 - 03.2020
Esthetician - Esthetics
Lesprit Academy
Bachelor Of Business Administration - Business
Wayne State University
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