Nyawal Chuol
San Diego,CA
Summary
I'm a motivated and adaptable healthcare professional with years of experience in medical record management, HEDIS chart review, customer service, and administrative support. I have a strong ability to learn quickly, take on new challenges, and contribute meaningfully to fast-paced environments. I can recognize patterns for accuracy, confidentiality and I'm committed to improving workflow efficiency. I'm always eager to continue growing professionally while bringing value to every team.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Kaiser Permanente
San Diego, CA
09.2025 - Current
- Provide high-quality phone support to patients by scheduling appointments and answering benefit questions.
- Verify patient information and insurance eligibility while ensuring HIPAA compliance.
- Handle high call volumes with professionalism and empathy.
- Coordinate with internal staff to resolve member concerns and improve service efficiency.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Medical Record Clerk
Imperial Beach Community Clinic
10.2023 - 07.2025
- Maintained and organized patient medical records with strict confidentiality.
- Retrieved and filed charts for appointments and audits.
- Ensured documentation compliance with HIPAA.
- Improved workflow efficiency by streamlining record management processes.
Property Inspector
Mueller Reports
63 Main St. Townawanda, NY 14150
01.2023 - 07.2023
- Prepared detailed documentation and communicated findings to clients.
- Conducted thorough property inspections to assess condition and compliance with regulations.
- Identified maintenance needs and recommended corrective actions to improve property value.
- Developed detailed inspection reports highlighting findings and suggested repairs for stakeholders.
HEDIS Specialist
La Maestra Community Health Centers
08.2018 - 08.2021
- Reviewed 50–100 charts per day for HEDIS measure compliance.
- Entered A1C and mammogram codes to support quality metrics.
- Maintained HIPAA standards in all documentation and data handling.
- Coordinated chart pickups and assisted with document indexing.
- Developed and implemented patient outreach strategies to improve service accessibility.
- Managed electronic health record systems, ensuring data accuracy and compliance with regulations.
- Improved team collaboration by initiating regular strategy meetings.
- Collaborated with multidisciplinary teams to streamline patient intake processes and reduce wait times.
Education
High School Diploma -
Helix Charter High School
San Diego, CA06-2014
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
9309 N Florida Ave, Tampa, FL 3361206-2027
Skills
- Medical records management
- HEDIS abstraction
- HIPAA compliance
- Patient scheduling
- Customer service
- EHR systems
- Insurance verification
- Call center operations
- Microsoft Outlook, Office and Excel
- Conflict resolution
- Customer support
- Record preparation
- [Nuer] fluency with some Spanish
Timeline
Call Center Representative
Kaiser Permanente
09.2025 - Current
Medical Record Clerk
Imperial Beach Community Clinic
10.2023 - 07.2025
Property Inspector
Mueller Reports
01.2023 - 07.2023
HEDIS Specialist
La Maestra Community Health Centers
08.2018 - 08.2021
High School Diploma -
Helix Charter High School
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy