NYIESHA WATERFORD
Hampton,VA
Summary
A dedicated and versatile professional with extensive experience in front desk operations, customer service, retail, and management. Strong ability to manage day-to-day operations, provide excellent customer care, and maintain a positive work environment. Currently pursuing a Medical Assisting degree at ECPI University, with foundational knowledge in medical terminology, patient care, and office procedures.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Checkers & Rally's Drive-In Restaurants
11.2020 - 12.2024
- Supervised daily operations, ensuring smooth workflows and high levels of customer satisfaction
- Led a team of 20 employees, handling scheduling, training, and performance reviews
- Oversaw cash handling, daily financial reports, and budget tracking
- Resolved customer complaints, offering solutions to enhance the customer experience and improve retention
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Retail Associate
Walmart
03.2018 - 10.2020
- Provided exceptional customer service by assisting customers with product selection, answering questions, and resolving issues
- Managed sales transactions, returns, and exchanges in a fast-paced environment
- Maintained store organization, restocked shelves, and ensured products were displayed according to company standards
- Supported the sales team to achieve monthly sales goals and increase store revenue
- Delivered product knowledge to customers, resulting in higher satisfaction and repeat business
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Medical Assistant - High School Diploma/GED
ECPI University
Hampton, VA06-2019
Skills
- Medical Billing And Coding
- Customer Service
- HIPAA
- Front Desk
- Time Management
- Problem Resolution
- Medical Terminology
- Team Leadership
- Vital Signs Experience
- Communication
- Management
- Patient Care
- Medical Records
- Recruiting and interviewing
- Cost reduction
- Staff supervision
- Customer service
- Strategic planning
- Microsoft office expertise
- Policy administration
- Customer service and satisfaction
Willing To Relocate
Norfolk, VA
Timeline
Assistant Manager
Checkers & Rally's Drive-In Restaurants
11.2020 - 12.2024
Retail Associate
Walmart
03.2018 - 10.2020
Medical Assistant - High School Diploma/GED
ECPI University
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