Nytanyan Murphy
Rocky Mount,NC
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Alorica
09.2017 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Production Worker
Sara Lee Bakery
11.2012 - 06.2016
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Education
High School Diploma -
Rocky Mount High School
Rocky Mount, NC04.2003
Skills
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
Timeline
Customer Service Representative
Alorica
09.2017 - 04.2022
Production Worker
Sara Lee Bakery
11.2012 - 06.2016
High School Diploma -
Rocky Mount High School
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