Nzinga Kantamanto
Philadelphia,PA
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
12
12
years of professional experience
Work History
Front Desk Associate
The Marriott Hotel
08.2022 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Stored guest valuables in safe and individual boxes for security.
- Answered multi-line phone system and enthusiastically greeted callers.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Sole Proprietor
Ubereats
04.2019 - 04.2022
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Consulted with customers to assess needs and propose optimal solutions.
Insurance Agent
Transamerica Life Insurance Company
08.2011 - 01.2022
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Investigated and processed claims swiftly to keep customers satisfied.
- Educated clients on insurance policies and procedures.
Education
Temple University
Philadelphia, PA05.2013
Diploma - Forensic Science
South Philadelphia High School
Philadelphia, PA06.2009
Skills
- Problem-Solving Skills
- Special Requests
- Hospitality Service
- Cash Handling
- Time Management
- Serve Guests
- Bookkeeping
- Surveillance
- Auditing
Timeline
Front Desk Associate
The Marriott Hotel
08.2022 - Current
Sole Proprietor
Ubereats
04.2019 - 04.2022
Insurance Agent
Transamerica Life Insurance Company
08.2011 - 01.2022
Temple University
Diploma - Forensic Science
South Philadelphia High School
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